1. Returns and Exchanges Eligibility:

   • We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return or exchange eligible items within 7 days of receiving your order.

2. Eligible Items for Return or Exchange:

   • To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received. Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.

3. Return Process:

   • To initiate a return, please contact our customer support team within [number] days of receiving your order to request a return authorization. Once your return request is approved, you will be provided with instructions on how to return the item(s).

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item received is defective or damaged. We recommend using a trackable shipping method to ensure safe and timely delivery of returned items.

5. Refunds:

   • Refunds will be issued to the original form of payment used for the purchase, excluding any shipping charges, within [number] business days of receiving the returned item(s). Please note that refunds may take additional time to appear on your credit card or bank statement depending on your financial institution.

6. Exchange Process:

   • If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange the exchange. Once your exchange request is approved, you will be provided with instructions on how to return the original item(s) and place a new order for the desired item(s).

1. Exchange Shipping:

   • Customers are responsible for the cost of shipping exchanged items back to us, unless the exchange is due to an error on our part or the item received is defective or damaged. We will cover the shipping cost for sending the replacement item(s) to you.

2. Exclusions:

   • Certain items may not be eligible for return or exchange, including but not limited to opened or used products, clearance or sale items, and gift cards. Please review the product description and specifications carefully before making a purchase.

3. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately to report the issue. We will work with you to resolve the problem as quickly as possible, whether through a replacement, refund, or repair.

4. Return and Exchange Authorization:

   • All returns and exchanges must be authorized by our customer support team. Unauthorized returns or exchanges may not be accepted and could result in delays or additional fees.

5. Return Address:

   • Please contact our customer support team to obtain the appropriate return address for your return or exchange. Returns sent to the incorrect address may not be processed or refunded.

6. Policy Updates:

   • We reserve the right to update our return and exchange policy at any time without prior notice. Any changes to our policy will be reflected on this page.

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If you have any questions or concerns regarding our return and exchange policy, please contact our customer support team at support@mikrobotix.com . We're here to assist you with any inquiries or assistance you may need.